Malkin & Toad guarantees that products purchased from us will be free of defects from workmanship. If you are not completely satisfied with any aspect relating to quality and workmanship, we will gladly replace or refund you for any such products within 28 days from the date of purchase.
If after purchasing an item you require a different size or design, we will gladly offer an exchange. We will not process refunds or exchanges for any products that have been worn, laundered, altered in any manner, or have had their swing tags removed.
Should you wish to return or exchange an item, you are responsible for the costs of return shipping/postage. Malkin & Toad will gladly send you a replacement item for no additional shipping/postage charge, however.
To return/exchange an item:
1) Send an email to firstname.lastname@example.org stating the style and size of your product purchased, with brief details concerning the reason for your dissatisfaction.
2) Place item to be returned in an appropriate package, together with a copy of our original invoice and send to us at:
Malkin & Toad Australia
PO Box 515
Sorrento, Victoria 3943
For orders placed within Europe, please return to:
Malkin & Toad Europe
Unit 4, 94 Fulham Palace Road
London, W6 9PL
Please note we are not responsible for lost shipments. We therefore recommend using Registered Post or any service that provides shipment tracking.