Order Processing & Delivery

We endeavour to ship all orders within 48 hours of receipt, during business days and business hours (Monday to Friday). For all orders placed over the weekend or on a public holiday, we will endeavour to ship these orders on the following business day.

We recommend when placing an order that you specify a delivery address at which you will be present to accept the delivery (work or suitable day time address), otherwise a card may be left with further instructions as to how to receive your parcel.

Deliveries within Australia

We use Australia Post’s eParcel Post service for all purchase deliveries within Australia. Our flat delivery charge is $7.00 anywhere within Australia, with a 2-5 day delivery timeframe from the date of dispatch. Orders of more than one item do not incur any additional delivery charge.

International Orders

Europe: Local operations in London now mean that we can provide fast delivery anywhere in Europe, with a flat rate of £3.90 within the UK, and €10.60 anywhere in greater Europe. The Royal Mail tracked service is used with a delivery standard of 3-5 working days.

International: We use the Australia Post ‘Pack & Track’ service for all international orders (currently to USA, New Zealand & Canada only). Our flat international delivery charge is AUD$19.00, with an 10-12 day delivery timeframe from the date of dispatch. Orders of more than one item do not incur any additional delivery charge.

Taxes & Duties

International purchases may incur taxes and duties applied by Customs in the Country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.

Please note that to comply with Australian export regulations; we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if the order is placed with that intention.

Shipping

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